Customer Service?

So I'm going to vent a little because I can. Last year during an icy storm and a subsequent "snow day" from school I spotted some gorgeous boots on endless.com. I had been looking for a great pair of boots to warm my cold feet and here they were with free over night shipping!

I enjoyed loved my boots for almost a year before the seam on the front of the right boot began to split open. I knew I could probably sew or glue it back together, but I also knew that Eastland shoes had a good guarantee policy that I had used in the past to replace a pair of shoes. I went through all the leg work to email them and ask them about replacing the boots and with a small tear in my eye, sent them off in the mail. A week or so later I got a call from Darla at Eastland customer service who informing me that my boots were indeed defective and that I could have them replace. BUT they no longer have my size in that style and I would have to choose a different style. NO GO! I went to the website and liked NOTHING else they had to offer.
So I called Darla back and told her that I was disappointed and I would just like my boots back. She said, "I can't do that, they have already been thrown away." THROWN AWAY!! I was very upset to say the least. I was about to tell her to go dumpster diving after them, but I tried to stay calm.  Long story short, I talked with a manager and let her know how upset I was with this policy of THROWING AWAY my boots. She finally agreed that although it is "against their policy", they would refund my money even thought I did not buy them through Eastland.

So the hunt is back on for warm boots to keep my toes from freezing...next winter.

Bring on Spring!